Bereavement Quiz

The supporter demonstrates empathy as:

Does the supporter use any closed questions?

Why do open questions within the conversation help to support Kiri?

What does the supporter avoid doing?

Ted lost his Jack Russell terrier, Toby, 6 months ago and has asked you if you feel it is too soon for him to get another dog.

What would you avoid saying to Ted?

When talking to Ted, as well as being empathetic and using active listening skills, what else should you be aware of?

Why is it important to not bring up the subject of getting a new pet after a previous one has been lost?

Which of the following questions would not give Ted the opportunity to explore his thoughts?

What should you do when you are emotionally supporting someone such as Ted?

Sympathy is:

Active listening includes:

Paraphrasing means:

Open questions contain the words:

What would not be a barrier to communication on the telephone?

A supportive way to end a face-to-face conversation would be:

When supporting a client face to face it is important to:

When supporting others emotionally, it is important not to share too much information about ourselves and to set boundaries so that: