Complaints
iPET Network is committed to maintaining high standards and takes all complaints seriously. To ensure that concerns are considered fairly, consistently, and in line with our published procedures, all complaints must be submitted using the official Complaints Form below. This allows us to gather the necessary information, assess the matter thoroughly, and respond appropriately within agreed timescales. We aim to handle complaints impartially, transparently, and with due regard to confidentiality, supporting continuous improvement and learner confidence in our processes.
Submit a Complaint to iPET Network
Before You Begin Important Guidance - Please read
This form is for submitting a formal complaint to iPET Network. For general enquiries, service feedback, centre feedback, or informal concerns, please use our General Enquiry form
Please see our Complaints Policy for further guidance
This form is not for submitting an appeal. Please contact your centre if you wish to raise an appeal about an assessment decision.
Complaints Form
A complaint relates to service quality, conduct, policy, processes, or standards. Complaints may relate to IPET Network or to an Approved centre
If you are unsure which applies, please describe your concern and we will advise you.
