Home > Formal Complaints and Public Interest Disclosures

Complaints and Public Interest Disclosures

iPET Network is committed to maintaining high standards and takes all complaints and public interest disclosures seriously. To ensure that concerns are considered fairly, consistently, and in line with our published procedures, all submissions must be made using the official form below. This enables us to gather the necessary information, assess the matter thoroughly, and respond appropriately within agreed timescales.

If you require a reasonable adjustment, such as submitting a complaint or disclosure in a different format please contact info@ipetnetwork.co.uk

Submit a Complaint or Public Interest Disclosure to iPET Network

Before You Begin Important Guidance - Please read

This form should be used to submit:

A formal complaint, including concerns about customer service, or procedural issues.
A public interest disclosure including concerns relating to malpractice, maladministration, misconduct, or risks to the integrity of assessment or Learner safety.

For general enquiries, service feedback or informal concerns, please use our General Contact form

For full details on how we manage complaints and public interest disclosures, please see our Complaints and Public Interest Disclosure Policy.

Please note:
This form is not for submitting an assessment appeal. If you wish to appeal a centre-assessed decision, please contact your Approved Centre in the first instance. Otherwise please see our Appeals Policy and Procedure.

Complaints and Public Interest Disclosures Form

A complaint relates to service quality, conduct, policy, processes, or standards. Complaints may relate to iPET Network or to an Approved centre or Training Provider.

If you are unsure which applies, please describe your concern and we can advise you which process it relates to.

Your Full name

Your Email Address

Please note if you wish to remain anonymous, our ability to investigate or resolve the issue may be limited. You can provide your name and contact details here with the option to remain anonymous in contact we have with third parties (where applicable) but this may still limit our ability to fully investigate or resolve the issue.

Select which applies

Your role

If you are representing a Learner or Apprentice, we will contact them via the contact details provided by them at registration, to gain their permission to communicate directly with their representative.

Centre / Organisation Details (if applicable)

Where you are submitting a formal complaint relating to a third party (e.g. a Centre), have you rasised this with them and exhausted their relevant processes?

Do you give permission for IPET Network to contact the third party (where applicable) about this matter and to disclose your name?

Yes No

If permission is not granted, this will limit our ability to fully investigate the matter or seek responses from relevant parties. Your concerns will still be recorded and may be considered by our quality assurance team as part of centre monitoring activity.Please note: Anonymous submissions are accepted; however: we may be unable to fully investigate without being able to verify information. We may not be able to provide feedback or confirm outcomes.

Details of Your Complaint or Public Interest Disclosure

For formal complaints, please provide details of the resolution are you seeking.

Supporting Evidence (Please upload any relevant documents e.g. emails, letters, centre responses - multiple files can be selected)

Please tick to confirm:

I have read the IPET Network Complaints and Public Disclosure Policy.

I understand that information may be shared, with third parties such as regulators, Approved Centres and Training Providers, on a need‑to‑know basis for investigation and improvement.

The information provided is accurate to the best of my knowledge.

The information provided is truthful and submitted in good faith.

I understand this submission will be handled in accordance with iPET Network policies and data protection requirements.

iPET Network takes data protection seriously. Any personal information you provide about yourself or someone else will be processed in line with our Privacy Notice. If you provide information about another individual, you must ensure they have been informed and understand how their data will be used. You can view our Privacy Notice - https://www.ipetnetwork.co.uk/privacy-notice/

Complaints and Public Interest Disclosures

Submit a Complaint or Public Interest Disclosure to iPET Network

Before You Begin Important Guidance - Please read

Complaints and Public Interest Disclosures Form

About

Qualifications

Approved Centres

Apprenticeships

Quality

Nationally Recognised

Highest Quality Training

Full, Expert Support

Complaints and Public Interest Disclosures

Submit a Complaint or Public Interest Disclosure to iPET Network

Before You Begin Important Guidance - Please read

Complaints and Public Interest Disclosures Form

Complete the form with your details to get started

Nationally Recognised

Highest Quality Training

Full, Expert Support