iPET Network Privacy Notice
Introduction
Last updated: February 2026
iPET Network: International Pet Education and Training Network (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, store, share, and protect your personal data when you use our website or our services, including qualifications delivered through Approved Centres.
This Notice applies to our website www.ipetnetwork.co.uk and to all customers, Approved Centres, prospective Centres, Training Providers, Learners and prospective Learners, Apprentices and Employers that interact with us and employees, contractors and consultants that work for iPET Network.
For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Compliance Officer at our address 17-19 Cheshire Street, Market Drayton, Shropshire, TF9 1PH.
By using our Website you consent to this policy and to our use of cookies in accordance with the terms outlined in this policy.
Who We Are
iPET Network is the data controller for the personal data you provide to us.
Address: 17-19 Cheshire Street, Market Drayton, Shropshire, TF9 1PH
Email: info@ipetnetwork.co.uk
If you have any questions about this Notice or your personal data, please contact us.
What Personal Data We Collect
We only collect personal data that you choose to provide or that is needed to deliver our services. This may include:
- Name
- Email address
- Home or work address
- Telephone number
- Date of birth
- Job Title
- Course or qualification information
- ID or verification details
- Previous employment details and qualifications achieved during recruitment, centre-personnel approval or compliance screening
- Information from publicly available sources
- Payment details (processed securely through third‑party provider Stripe, when purchasing Professional Development Recognition courses)
You may provide this information when you:
- Visit our website or use our services
- Engage with us via social media
- Make an enquiry or contact us via our website, phone, email or other communication route
- Complete a contact form at one of our events
- Permit third-parties to share your data with us
- Register for a qualification through an Approved Centre
- Apply to become an Approved Centre
- Complete recruitment and Conflict-of-Interest documentation
- Complete feedback forms, surveys or questionnaires
- Sign up to our newsletter
- Request support or information
- Submit a complaint or appeal
We may also collect data from publicly available sources, such as, Companies House, when we exercise due diligence in ensuring the legitimacy of providers and protecting the integrity of our qualifications. We also collect website usage data (e.g., traffic data, location data, analytics). This information does not identify you personally.
We only collect and process the minimum personal data necessary for each specific purpose and ensure that all data we hold is relevant, limited and proportionate to our legitimate operational needs.
How We Use Your Personal Data
We use your information to:
- Provide and manage our services
- Register you on qualifications through our Approved Centres
- Register you for End-point Assessment
- Process payments
- Communicate with you regarding enquiries, support requests, complaints, appeals or service updates
- Send you marketing information where you have consented
- Improve our website and user experience
- Meet regulatory or legal obligations
- Protect against fraud and security risks
- To monitor trends in the interests of continually improving our customer experience
We rely on the following lawful bases under the UK GDPR:
- Contractual necessity – where we process data to deliver our services or register you for qualifications.
- Legitimate interests – such as improving services, maintaining qualification integrity, preventing fraud, and managing our business.
- Legal obligation – where regulators or the law require us to process or retain certain data.
- Consent – for marketing or where you choose to provide optional information.
We will only use your data where it is lawful to do so, including fulfilling contracts, complying with legal obligations, or where you have given consent. Please note that, in limited circumstances, we may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not make decisions based solely on automated processing, including profiling, that would produce legal or significant effects for individuals.
Marketing Communications
We may send you marketing messages about new qualifications, services, and updates only if you have consented.
You can opt out at any time by emailing info@ipetnetwork.co.uk.
Sharing Your Personal Data
We do not sell your personal data.
We may share your data with:
- Approved Centres (where you are registered Learner)
- Regulators (where required)
- Service providers such as Braintree (payment processing) or our IT and Learner Management Platform providers
- Organisations assisting us with fraud prevention, compliance or legal obligations
We may also provide advertisers with statistical (non‑identifiable) data.
Certificate Verification
Some iPET Network certificates include a QR code that allows third parties to verify authenticity. When a QR code is scanned, we may display only the minimum information required to confirm that the certificate is genuine. This may include:
- Learner’s full name
- Qualification title
- Certificate number
- Achievement date
- Certificate issue date
This processing is carried out under our legitimate interests in maintaining qualification integrity and preventing fraud.
International Data Transfers
Your data may be transferred or stored outside the UK or EEA where necessary for service delivery (e.g., third‑party processors).
Where data is transferred outside the UK or EEA, we use appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions to ensure your data remains protected.
Use Of Cookies
Our website uses cookies to improve functionality and analyse website use. Cookies may collect:
- Statistical usage data
- Device information
- Browsing behaviour
You can decline cookies through your browser settings, but some website features may not function correctly.
How We Protect Your Data
We use appropriate technical and organisational measures to protect your personal data from loss, unauthorised access, or misuse.
While we take data security seriously, transmission of information over the internet is not fully secure and is done at your own risk.
How Long We Keep Your Data
We keep personal data only for as long as necessary to:
- Deliver our services
- Meet regulatory and legal obligations
- Uphold legitimate business interests (where lawful)
After this period, data is securely deleted or anonymised.
Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to marketing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact: info@ipetnetwork.co.uk
We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: www.ico.org.uk.
What we ask of you
To help us keep your personal data accurate and up to date, please notify us if any of your details change. We may ask you to provide identification to verify your identity when you register or request certain changes to your personal data. This protects the integrity of our qualifications and prevents fraud. We process this information under our legitimate interests in ensuring accurate records and preventing unauthorised access. Any identification provided will only be used for verification and will not be retained longer than necessary.
We ask that you only provide the information we request and avoid sending additional personal data that is not required. This helps us comply with the GDPR principle of data minimisation.
Third‑Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and recommend reviewing their policies.
Changes to This Privacy Notice
We may update this Notice occasionally. Changes will be published on our website, and we encourage you to review it regularly.
Contact Us
If you have any questions or requests regarding your personal data, please contact:
Address: 17-19 Cheshire Street, Market Drayton, Shropshire, TF9 1PH
Email: info@ipetnetwork.co.uk
